Reach your customers across all marketing channels.
Omnichannel outbound messages
Simplify your cross-channel campaigns with centralized workflow management for maximized customer experience.
Build an engaging customer experience
Easily build unique customer journeys and touchpoints across key message channels, including email, push notifications, SMS, Messenger, on-site messages, and others.
Understand customer interactions
Gain insights into how customers respond to your messages across each channel.
Learn more about marketing channels >
Data-driven audience targeting at its best.
Unified customer profiles
Build and enrich customer profiles with web behaviors, campaign interactions, and eCommerce histories.
Dynamic segments
Easy rule-based segmentation builder to better define and cluster your customer base.
Predictive recommendation engine
Predictions from likelihood of customer churn to dynamic product suggestions for cross or upselling based on customer interests.
Learn more about dynamic segmentation >Start fast with pre-built automated eCommerce customer journeys.
Kickstart growth in minutes
Built-in eCommerce automation recipes to nurture, win back, and convert with your site visitors.
100+ beautiful templates
Full library of pre-made templates for email, pop-up, and landing pages to customize for your brand.
Hands-on specialist support
Dedicated eCommerce specialist standing by to support your team with ideation and execution.
Learn more about campaign building >
Effective Customer Support and Omnichannel Engagement
Built-in chatbot designed for retailers and eCommerce
Resolve your customers’ issues instantly with pre-determined conversations that will kick off the conversation.
Generate more sales with AI product recommendations
Promote your brand with efficient, AI-generated predictions based on previous visitor behavior.
Engage your audience with chat-derived automations and segments
Trigger custom-made messages to nurture or follow up with your visitors. Personalize the experience with targeted automations and segments based on chat-related insights.
Learn more about Samaritan Omnichannel Chat >Loved by Hundreds of Omnichannel Retailers
One omnichannel platform, endless solutions
Discover all the different capabilities and solutions that your brand will gain access to through ContactPigeon.
Channels Built-in:
Customer Insights:
You don't need any customer engagement software.
You need the one that can deliver consistent business results. This is where we come in.
Handy Omnichannel Customer Engagement Resources
FAQ about ContactPigeon’s Omnichannel Customer Engagement Platform
What is an omnichannel customer experience (CX)?
The omnichannel customer experience is the process of unifying separate touchpoints along the customer journey with the aim of providing a seamless connection between the customer and the brand. Every available channel is interconnected, allowing the customer to change from one to the other without creating friction.
What is an omnichannel customer engagement platform?
An omnichannel customer engagement platform is a tool that enables brands to enable seamless communications and meaningful engagements between their customers through different interchangeable channels. This strategy is eliminating silos and streamlines the interactions across different touchpoints while allowing the brand to manage all available channels through a single platform.
How is ContactPigeon’s omnichannel customer engagement platform different from the competition?
ContactPigeon’s omnichannel customer engagement platform differs from the competition, as it is one of the few marketing automation platforms that is designed specifically for the retail and eCommerce industry. The solution is designed to maximize conversions and unify the customer journey, both online and offline.
What retail-only features does ContactPigeon support that makes it the ideal customer engagement platform for retailers?
ContactPigeon’s 2-way QR Code patented technology was created in order to provide a true omnichannel experience and bridge the gap between the online consumer buying experience with the brick-and-mortar shop. The platform gathers data from different sources to create a 360o customer profile and create targeted campaigns that will increase retention and brand loyalty.
How difficult is ContactPigeon’s omnichannel customer engagement platform to use?
All the features of the platform have simple, drag-n-drop builders plus a big library of templates to help any marketer launch any campaign as fast as possible, without needing advanced tech skills. What is more, at ContactPigeon we offer training and responsive support right from the start, both through the onboarding process and the collaboration in general.
Is ContactPigeon’s platform legal and GDPR-compliant?
Yes, ContactPigeon’s omnichannel platform complies with the GDPR regulations. The solution’s features include GDPR-compliant opt-ins, so you can create hassle-free campaigns in seconds.
Can ContactPigeon help my company with the integration?
Of course. After signing up with ContactPigeon, a team of account executives and customer success specialists will walk you through the integration process.
How can I learn more about the pricing of ContactPigeon’s omnichannel customer engagement platform?
In order to learn more about the ContactPigeon pricing, we recommend asking for a custom quote from our Sales Team. Book a free consultation now and discover how we can help you grow your business in innovative and affordable ways, according to your individual needs.
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